Discussion
In this chapter, Norman describes and attempts to categorize and in some cases explain human errors, common or otherwise. He then applies this information to design at the end of the chapter.
Summary
The book shows a little bit its age again. The recycle bin has been implemented for years now, and the NES was apparently a new fangled, badly designed device (I never had a problem with forgetting to turn the power off, don't know about y'all). He does raise some very good points, however, especially w.r.t. the forcing functions.
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